Miami, Florida+1 (305) 333-0780contact@cloud-excel.com
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Fee Disclosures

Effective date: [launch date] · Last updated: [launch date]

1. Overview

Cloud Excel LLC ("Cloud Excel") is a Money Services Business licensed by the Florida Office of Financial Regulation. This Fee Disclosure describes, on a general basis, the fee structure applicable to international payment services, in accordance with Chapter 560 of the Florida Statutes, Rule 69V-560, F.A.C. and Consumer Financial Protection Bureau (CFPB) guidance on transparency in financial products.

The amounts applicable to each client are set forth in the respective Service Agreement and may vary depending on volume, payment corridor, risk profile and operational complexity. This page does not replace the Service Agreement.

2. Components of our fees

Cloud Excel's compensation is composed of:

2.1 Transaction fee (percentage fee)

A percentage of the notional amount of the transaction, applied to each payment order. The percentage is set contractually for each client, based on expected volume, corridor, frequency and risk profile.

2.2 Fixed wire fee

A flat fee per international transfer, intended to cover the costs of executing the wire through a U.S. correspondent bank (FedWire / SWIFT). This fee is disclosed to the client in the Service Agreement and may be adjusted with prior notice.

2.3 Third-party fees (when applicable)

The following may apply, when applicable:

  • Correspondent bank fees for processing the wire
  • Intermediary bank fees, when routed through third parties
  • Beneficiary bank fees, charged at destination
  • On-chain network fees (gas), for stablecoin transfers, depending on the network used
  • Conversion fees applied by institutional liquidity partners

Third-party fees are not controlled by Cloud Excel and may vary. Where possible, we disclose them to the client before execution.

2.4 Foreign exchange spread

When the transaction involves foreign exchange conversion, a FX spread may be applied over the reference market rate. The spread is disclosed to the client in the Service Agreement or in a specific quote. Cloud Excel does not guarantee execution at the spot interbank rate.

3. When fees are charged

  • Transaction fee and wire fee are debited upon execution of the payment order, typically when funding is confirmed by Cloud Excel.
  • Third-party fees may be deducted in the course of interbank routing.
  • FX spread, when applicable, is embedded in the conversion rate presented to the client.

4. Quotes

Commercial quotes may be requested via contact@cloud-excel.com or through the contact form on the Site. Quotes are issued based on information provided by the client and may be revised upon changes in transaction profile, market conditions or the outcome of regulatory checks.

5. No hidden fees

Cloud Excel does not apply hidden fees. All compensation components applicable to each client — transaction fee, wire fee, FX spread and third-party fees — are documented in the Service Agreement or in a written quote prior to execution of the order.

6. Declined, returned or reversed transactions

In the event a transaction is declined, returned or reversed — including rejection by compliance, wire bounce, incorrect wallet address or sanctions block — the following may apply:

  • Return costs charged by the correspondent bank or by the blockchain network
  • Wire fee already incurred, non-refundable, if the wire was issued prior to the block
  • Remediation costs associated with compliance investigation, additional screening or fund recovery

Cloud Excel is not liable for funds sent to incorrect wallet addresses or to beneficiaries with incorrect banking details, errors attributable to the client.

7. Fee adjustments

Cloud Excel may adjust the fee structure upon prior written notice of at least the period set forth in the Service Agreement. A client that does not agree with the adjustment may terminate the relationship in accordance with the terms of the Service Agreement.

8. Not advice

This Fee Disclosure is for information only and does not constitute an offer, binding quote or recommendation. Any obligation regarding fees arises only upon execution of a written Service Agreement.

9. Complaints

Questions about fees or charges should first be directed to Cloud Excel via contact@cloud-excel.com. If the matter is not resolved, the client may contact the regulator:

Florida Office of Financial Regulation
200 East Gaines Street, Tallahassee, FL 32399-0376
+1 (850) 487-9687 · flofr.gov

10. Contact

Cloud Excel LLC
2801 NW 74th Avenue, Suite 208
Miami, FL 33122 — United States
Phone: +1 (305) 333-0780
Email: contact@cloud-excel.com

11. Language prevalence

The English version of these Fee Disclosures prevails in case of any inconsistency with translations into Portuguese, Spanish, Mandarin or any other language.